6201.1 Dumps

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Avaya 6201.1 dumps - 100% Pass Guarantee!

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Vendor: Avaya

Certifications: Avaya Aura

Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

Exam Code: 6201.1

Total Questions: 55 Q&As

Last Updated: Apr 10, 2024

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6201.1 Q&A's Detail

Exam Code: 6201.1
Total Questions: 55

6201.1 Online Practice Questions and Answers

Questions 1

Far data to be available universally, the "measured Field in CM must be administered to which setting?

A. Measured: survivable

B. Measured: internal

C. Measured: external

D. Measured: both

Show Answer
Questions 2

What is the term of an extension that routes calls to specific vector?

A. Vector Routing Number (VRN)

B. Hunt Group Number (HGN)

C. Routing Directory Number (RDN)

D. Vector Directory Number (VDN)

Show Answer
Questions 3

Which Call Center package includes Expert Agent Selection(AES)?]

A. Call Center Basic

B. Call Center Elite

C. Call Center Standard

D. Call Center Introductory

Show Answer
Questions 4

Agents in the Quick Creditcall center often give customers there extension number when a return call is required. The main message instructsthose who know their party's extension to enteritat any time.

Which two vectorcommandsare used to route the call? (Choose two.)

A. Collect digits

B. Messaging skill

C. Route-tonumber

D. Route-todigits

E. Converse-on skill

Show Answer
Questions 5

Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?

A. ASA-Average Speed of Answer

B. Percentin Service Level

C. EWT-Expected Wait Time

D. Avaya Business Advocate

Show Answer More Questions

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