500-440 Dumps

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Cisco 500-440 dumps - 100% Pass Guarantee!

Vendor: Cisco

Certifications: Cisco Unified Contact Center Enterprise Specialist

Exam Name: Designing Cisco Unified Contact Center Enterprise (UCCED)

Exam Code: 500-440

Total Questions: 93 Q&As ( View Details)

Exam retired ,new exam code replace: 500-442

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500-440 Q&A's Detail

Exam Code: 500-440
Total Questions: 93
Single & Multiple Choice 93

500-440 Online Practice Questions and Answers

Questions 1

In the Cisco Unified Contact Center Enterprise solution with clustering over the WAN, which statement about the Cisco Unified Communications Manager peripheral gateway duplex pair is true?

A. Each side of the peripheral gateway pair (side A and side B) must be configured to point to a local and a remote CTI Manager across the WAN from the PG location.

B. The peripheral gateway private network may be shared with any other private connections-- peripheral gateways or call routers/loggers.

C. The peripheral gateway may use the highly available WAN connection between the sites (visible network) for all traffic--visible and private.

D. The peripheral gateways must be co-located at one side or the other of the Cisco Unified Communications Manager cluster.

Show Answer
Questions 2

Which two statements about the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model are true? (Choose two.)

A. With Cisco Unified Computing System C-Series Servers, you must deploy dual SAN on each data center.

B. The visible network that supports the communication between Cisco Unified Communications Manager subscriber nodes must be highly available and designed with no single point of failure.

C. Agents at remote locations must be registered to only one data center for their Cisco Unified IP Phone connections if they are using Cisco Finesse.

D. Cisco Unified Contact Center Enterprise IVR Peripheral Gateway cannot be split between the data center locations to maintain a local JTAPI connection for call control.

E. Cisco Unified Communications Manager Peripheral Gateways that are split between the two data centers can share the same private network connection as the central controller (router and logger) components.

Show Answer
Questions 3

Which two options are required for the private link in the Cisco Contact Center Enterprise solution? (Choose two.)

A. path diversity

B. Layer 3 quality of service prioritization and queuing

C. max of 1500 ms round trip time latency tolerance

D. variable layer subnet masking

Show Answer
Questions 4

Which VMware feature is supported for use with Cisco Unified Contact Center Enterprise?

A. VMware vMotion

B. VMware distributed vSwitch

C. VMware consolidated backup

D. VMware snapshots

E. vDisk thick provisioning

Show Answer
Questions 5

Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)

A. reporting ports

B. estimated wait times

C. PSTN gateway trunks

D. agents

E. IVR ports

Show Answer More Questions

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