1Z0-465 Questions and Answers

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Oracle RightNow CX Cloud Service 2012 Essentials: 1Z0-465

Rating: 4.9

Vendor: Oracle

Certifications: Oracle Applications

Exam Name: Oracle RightNow CX Cloud Service 2012 Essentials

Exam Code: 1Z0-465

Total Questions: 80 Q&As

Last Updated: Sep 23, 2022

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1Z0-465 Online Practice Questions and Answers

Questions 1

Your customer is a printing company and every knowledgebase article contains the word "print.

Which configuration will enable end customer searches to return a single knowledge article result when searching with "print"?

A. Add "print" using the stop word editor and add "print" to only one knowledgebase article keyword

B. Add "print" using the Stop word editor and add "print" to the alias file.

C. Add "print" to only one knowledgebase article keyword and add "print" to a search priority word and assign multiple answers.

D. Add "print" using the stop word editor and add "print" to a search priority word and assign one answer.

Show Answer
Questions 2

Your customer shipspackages directlyto customersusing a trackable shipping method. When an order is shipped, a trackingnumber is savedin an incidentcustom field.

In order to quickly respond tocustomer'squestions about shippingstatus,yourcustomerhas requestedthat a hyperlink controlbe availableon the incidentworkspace that will loadthe tracking detailsof the package associatedwith the incidentwhen clicked.

The custom field details are below:

Name: Tracking ID Data Type:Text Field Usage: Plain Text Default Value: Null Size ofField: 13 Column Name: tracking_id Custom Field ID: 87

The URL customer has provided fortrackingishttps://widgetshippers.com/trackyourpackage?id=

Of the available options, select the one that satisfies your customer's request.

A. https://widgetshippers.com/trackyourpackage?id=incidents.c$tracking_id

B. https://widgetshippers.com/trackyourpackage?id=c$tracking_id

C. https://widgetshippers.com/trackyourpackage?id=$p_icf_87

D. https://widgetshippers.com/trackyourpackage?:id=incidents.c$tracking_id

E. https://widgetshippers.com/trackyourpackage?id=$icf_candtracking_id

Show Answer
Questions 3

Identify the four guidelines that are relevant with regard to web accessibility.

A. Support increased text sizes.

B. Ensure color alone is not used to convey content.

C. Avoid background sound.

D. Ensure no underlined content exists.

E. Provide multiple methods for finding content.

F. Ensure all alternate text is unused.

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