1Z0-465 Questions and Answers

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Oracle RightNow CX Cloud Service 2012 Essentials: 1Z0-465

Rating: 4.9

Vendor: Oracle

Certifications: Oracle Applications

Exam Name: Oracle RightNow CX Cloud Service 2012 Essentials

Exam Code: 1Z0-465

Total Questions: 80 Q&As

Last Updated: Jun 22, 2022

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Oracle 1Z0-465 Last Month Results

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High Score Rate in Actual Oracle Exams
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Same Questions from the Latest Real Exam

1Z0-465 Online Practice Questions and Answers

Questions 1

Your client has VIP customers (all of which have a custom contact field of VIP to `Yes'). They want to offer these customers a higher priority service on Chat.

You intend to do thiswith aVIP queue.

Which three steps do you also need to perform?

A. Create chat rules so that contacts with the VIP field set to `Yes' are quoted to the VIP queue.

B. Add the VIP queue to the profile of the agents that are taking chats.

C. Set the Pull Policy to manual.

D. Move the VIP queue to the top of the top queue list.

E. Create incident rules so that contacts with the VIP field set to `Yes' are routed to the VIP queue.

F. Create a rule to set an SLA.

Show Answer
Questions 2

Your customer has previously allowed their end customers to be able to submit incidents only via an email mailbox into Outlook.

Now that they are developing Oracle RightNow CX Cloud Services and a Customer portal, they still need to allow emails to be submitted and have an incident created.

What two items must be enabled to meet this requirement?

A. EGW_ENABLED

B. EGW_AUTO_CONT_CREATE

C. EGW_UPDATE_BY_CREATE

D. EGW_SAVE_EMAIL_HEADERS

E. EGW_SECURE_UPDATE_ENABLED

Show Answer
Questions 3

View the exhibits.

Your manager asks youto create a report that showsevery Staff Account and how manyopen incidentshave been assignedto them.Which report definitionmeets this criteria?

A. Exhibit A

B. Exhibit B

C. Exhibit C

D. Exhibit D

E. Exhibit E

Show Answer More Questions

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