Printable PDFOracle 1Z0-465 dumps - 100% Pass Guarantee!
Vendor: Oracle
Certifications: Oracle Applications
Exam Name: Oracle RightNow CX Cloud Service 2012 Essentials
Exam Code: 1Z0-465
Total Questions: 80 Q&As
Last Updated: Sep 13, 2023
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1Z0-465 Online Practice Questions and Answers
Your customer runs a 24/7 call center and has a policy starting that incidents that agent's solved by the end of an agent's shift should be moved out of that agent's inbox to be worked by another active agent.
Which two actions will accomplish this?
A. The agent does a multi-edit update for all incidents in their inbox and changes the assigned field to full.
B. The agent reassigns each incident to another agent before they log off.
C. Add a business rule that when an agent logs out, the Assigned field should be set to null for any unresolved incidents for that agent.
D. Create a workspace rule that sets the Assigned field to null when an agent logs out.
Your customer wouldlike you toalter the createaccount page.
They would like you to changethe followingItems:
Custom fields: (display only these two fields) Contacts.free_trial (Not Required) Contacts.contact_okay (Not required)
Standard fields: Contact.email_alt1(Required) Contacts.email_alt2(Not required) Contacts.ph_mobile(Not required) Contacts.ph_home(Required) Name (Not required)
Identify the option thatcorrectlyreflects the changesrequested by the customer.
A. Option A
B. Option B
C. Option C
D. Option D
View the Exhibit.
Your customer has"Gold" level SLAs beingappliedto organizationautomaticallywith an organizationrule.
After six months the business decides to reducethe turnaroundtimefor the response.
Instead of respondingin 24 hoursyours agentsneedto respond to theend customers within thebusiness hours.
You modify the Gold SLA to reflect this change but you notice that the SLA reports are still using a 24 hours response time.
Which statement is correct?
A. Your site has been corrupted with "Ghost" SLAs (See Exhibit).
B. You have not activated the rules so the updated SLAs are not being applied.
C. Updating the SLA will not automatically update the organization's SLA.
D. The SLA reports will need to be modified to use the new SLA.
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