Vendor: EXIN
Certifications: ITSM
Exam Name: IT Service Management Foundation based on ISO/IEC 20000
Exam Code: ITSM20F
Total Questions: 78 Q&As
Last Updated: Mar 18, 2024
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VCE
EXIN ITSM20F Last Month Results
ITSM20F Q&A's Detail
Exam Code: | ITSM20F |
Total Questions: | 78 |
CertBus Has the Latest ITSM20F Exam Dumps in Both PDF and VCE Format
ITSM20F Online Practice Questions and Answers
Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?
A. Availability Management
B. Incident Management
C. Service Desk
D. Service Level Management
What is a Known Error?
A. A serious incident whose resolution is known
B. A Problem that is resolved
C. A Problem for which the cause and Workaround have been identified
D. A Problem that cannot be matched
When improving the IT Service Management system, what needs to be considered to ensure on- going compliance with the service provider's corporate objectives / requirements?
A. A competitor's process management system
B. Any standards defined by the company itself
C. The budget available to Human Resources
D. The time to update the process documentation
An e-mail client software upgrade requires a security patch for the operating system and a memory upgrade. Which process or function is responsible for rolling out these Changes?
A. Change Management
B. Release Management
C. Security Management
D. Service Desk
What is used for the assessment of maturity of organizations?
A. CMMI?
B. CobITTM
C. ITIL?
D. MOF
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