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EX0-103 Dumps

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Vendor: EXIN

Certifications: EXIN Inc Certification

Exam Name: ISO/IEC 20000 Foundation

Exam Code: EX0-103

Total Questions: 116 Q&As

Last Updated: Apr 14, 2024

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EX0-103 Q&A's Detail

Exam Code: EX0-103
Total Questions: 116

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EX0-103 Online Practice Questions and Answers

Questions 1

What is the objective of Service Level Management?

A. To define, agree, record and manage levels of service

B. To ensure a sufficient amount of Capacity has been designated in order to achieve agreedservice levels

C. To ensure that agreed service Availability committments to customers can be met in allcircumstances

D. To establish and maintain good relationships with Customers

Show Answer
Questions 2

When scoping for ISO/IEC 20000, what is it that will be audited for certification?

A. the ITIL processes in scope

B. the Management System in scope

C. the sections of the standard in scope

D. the services in scope

Show Answer
Questions 3

If the service provider believes the service levels will not be met for an incident, when shall a customer be informed of this?

A. After the breach

B. Before the breach

C. During service reporting

D. Never

Show Answer
Questions 4

What is the certification audit primarily based on?

A. personnel records

B. process descriptions

C. reports by certified financial auditors

D. specifications

Show Answer
Questions 5

What should planning for new or changed services include?

A. budgets and staff resources

B. major non-conformities to all Underpinning Contracts (UCs)

C. recent Problems and Known Errors in the desktop environment

D. trends in Capacity growth of the current applications

Show Answer More Questions

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