Vendor: Avaya
Certifications: Avaya Aura
Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
Exam Code: 6201.1
Total Questions: 55 Q&As
Last Updated: Apr 10, 2024
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Avaya 6201.1 Last Month Results
6201.1 Q&A's Detail
Exam Code: | 6201.1 |
Total Questions: | 55 |
CertBus Has the Latest 6201.1 Exam Dumps in Both PDF and VCE Format
6201.1 Online Practice Questions and Answers
Far data to be available universally, the "measured Field in CM must be administered to which setting?
A. Measured: survivable
B. Measured: internal
C. Measured: external
D. Measured: both
What is the term of an extension that routes calls to specific vector?
A. Vector Routing Number (VRN)
B. Hunt Group Number (HGN)
C. Routing Directory Number (RDN)
D. Vector Directory Number (VDN)
Which Call Center package includes Expert Agent Selection(AES)?]
A. Call Center Basic
B. Call Center Elite
C. Call Center Standard
D. Call Center Introductory
Agents in the Quick Creditcall center often give customers there extension number when a return call is required. The main message instructsthose who know their party's extension to enteritat any time.
Which two vectorcommandsare used to route the call? (Choose two.)
A. Collect digits
B. Messaging skill
C. Route-tonumber
D. Route-todigits
E. Converse-on skill
Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?
A. ASA-Average Speed of Answer
B. Percentin Service Level
C. EWT-Expected Wait Time
D. Avaya Business Advocate
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